Please read these terms and conditions carefully and make sure you fully understand their contents. If you have any doubts about your rights and obligations resulting from acceptance of this agreement, please consult a legal advisor in your jurisdiction or contact CasinoJoy at the contact form below. The following terms and conditions, the House Rules and the Privacy Policy alone are the basis of the contract. Should you be reviewing these terms and conditions in any other language than English, the House Rules, our Privacy Policy and these terms and conditions (and any other rules regarding your use of the Software) shall be governed by the English language version.
The following words and terms, when used with this agreement, shall have the following meanings, unless the context clearly indicates otherwise. To make this easier for you we have identified these in bold italics.
“Casino Games”
Any casino or other games offered via CasinosJoy internet gaming system on the Website and any related services and gaming activities.
"Gambling Commission"
The regulator of commercial gambling in Great Britain whose website is at www.gamblingcommission.gov.uk
“Player Account”
A personal account opened by an individual and maintained with us to enable that person to play Games on the Website.
"Privacy Policy"
Our privacy policy accessed via the Privacy Policy
“Software”
The software licensed to us including any program or data file or any other content derived therefrom, required to be downloaded, accessed or otherwise utilized by you from the Website enabling you to participate in the Games.
“Username and Password”
The username and password which you choose on registration with us.
“You”
The user of the Software from the Website.
“Us/we/ours/the company”
CasinosJoy
"Website"
https://www.CasinosJoy.com and any related sites which are operated by CasinosJoy accessible via links or any other access way.
2.1 This agreement covers the arrangements between you and us in relation to your use of the Website and the Games whether you are playing for real money or playing for fun.
3.1 You can only use the Website and the Games if you are of the legal age as determined by the law of the country where you live.
3.2 We wish to warn potential customers that underage gambling is an offence; We will not accept bets from persons under the age of 18. We reserve the right to ask for proof of age from any customer, and Player Accounts may be suspended until satisfactory proof of age is provided.
3.3 Some jurisdictions have not addressed the legality of online gambling and others have specifically made online gambling illegal. We do not intend that anyone should use the Website and/or the Games where such use is illegal. The availability of the Website and/or the Games does not construe an offer or invitation by us to use the Website and/or the Games in any country in which such use is illegal. Use of the Website and/or the Games is void wherever their use is prohibited by any applicable law. You accept sole responsibility for determining whether your use of the Website and/or the Games is legal in the country where you live. We have set out in paragraph 11.13 countries where access to or use of the Website and/or the Games is accepted(“Permitted Jurisdictions”).
4.1 Social Media Games
4.1.1 We reserve the right to cancel any Social Media Game with less than 5 participants and all Social Media Games last for 7 days unless specified otherwise.
4.1.2 You must be a funded player to be eligible to win points, bonuses, spins and prizes.
4.1.3 Usernames must be included in your answers for your winnings to be credited to your Player Account.
4.1.4 Player Account crediting will be completed within 48 hours of the end of the relevant Social Media Game and, if over a weekend, will be credited on the following Monday.
4.1.5 Physical, non-cash prizes are available to UK residents only. A player who wins a physical non-cash prize has 30 days to confirm their address for delivery otherwise the prize will be forfeited.
4.2 General Game Rules
4.2.1 We will process any withdrawal request within 5 workings days provided that we have been able to complete our customer due diligence checks as required by applicable laws and regulations.
4.2.2 For your own protection and for quality and training purposes, telephone conversations and any other communications between you and us may be recorded and/or monitored.
4.2.3 We reserve the right to suspend and/or close your Player Account should you be found to be using offensive, abusive or violent behaviour towards our employees (as determined by us). We further reserve the right to take measures as deemed appropriate including reporting to relevant authorities and law enforcement agencies.
6.1
Net Deposit Loss Limit
You can choose to set a Net Deposit Loss Limit in the Cashier. This limit caps the net amount you can lose daily, weekly or monthly - the choice is yours.
Your Net Deposit loss is the difference between your deposits and your withdrawals i.e. if you deposit £20 and then go on to withdraw £15, your Net Deposit loss would be £5.
6.2 Withdrawal Limits
A player can withdraw any amount available on his cash balance. All withdrawal requests will be subject to checks as laid out in point 12.5 and 12.8. Should you have any queries regarding your withdrawals please contact us through the form below.
6.3 Take a Break
Players have the option to request to “Take a Break” at any time. Players can contact the Support Team and request to “Take a Break” for the following
periods:
Once the “Take a Break” period has lapsed, the Player Account will be re-opened and the player will be sent a notification by e-mail. During a “Take a Break” period, customers cannot re-open their Player Account.
6.4 Getting Help
We want you to enjoy your time on the site, and as such encourage you to gamble responsibly while on CasinosJoy.com.
You should never gamble if it interferes with your daily responsibilities or your recovery from any dependency.
CasinosJoy supports the work of Gamcare, the national resource for gambling related problems, educational resources, and training to ensure gaming remains a positive experience.
Gamcare can be contacted through their website: www.gamcare.org.uk or on 0808 8020 133.
If you feel you have a gambling problem, please ask yourself the following questions, the more you answer "yes" the more likely it is you have a gambling problem:
6.1 You are not permitted to:
6.1.1 install or load the Software onto a server of other networked device or take other steps to make the Software available via any form of “bulletin board”, online service or remote dial-in, or network to any other person.
6.1.2 sub-license, assign, rent, lease, loan, transfer, or copy (except as expressly provided elsewhere in this agreement), your licence to use the Software or make or distribute copies of the Software.
6.1.3 copy or translate any user documentation provided ‘online’ or in electronic format.
6.1.4 reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software, or to create derivative works based on the whole or on any part of the Software.
6.1.5 enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, robots and similar devices) with the Website and/or the Games or attempt to make any changes to the Software and/or any features or components thereof.
6.2 You do not own the Software. The Software is owned and is the exclusive property of the licensor, a third-party software provider company, (the “Software Provider”). The Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software. This agreement applies only to the grant of the licence to use the Software.
6.3 The Software is provided 'as is' and we cannot give you any assurances or representations about the quality, fitness for purpose or integrity of the Software.
6.4 We cannot guarantee that the Software will be error free or uninterrupted and may need to remove Games if we are unable to correct any errors that we find.
6.5 You hereby acknowledge that it is not in our control how the Software is used by you. You load and use the Software at your own risk and in no event shall we be liable to you for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from our negligence).
6.6 The Software is for entertainment value only. No purchase is necessary or required to play the Game (i.e. when playing in fun mode).
6.7 The Software may include confidential information which is secret and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with the terms of this agreement.
6.8 Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels or if they contain printing, production, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
6.9 The Website uses software from a number of providers, the majority of which are licensed and approved within the UK and CasinoJoy jurisdictions; however some games are licensed outside of that jurisdiction. For a complete list of games per jurisdiction please refer to the game text within the games lobby, this will state where the game is licensed for player reference.
6.10 All theoretical return to player (RTP) percentages are displayed on the site within the game information on the relevant Casino Game games page. The theoretical return to player percentage is the term used to describe the percentage of all wagered money a Casino Game will pay back to all players of a game over a period of time. RTP is normally expressed as a percentage, for example 90%, which would mean that for every £100 wagered, the game will return £90 back to players in winnings but which players receive any winnings is randomised and so it is important to understand that you are not guaranteed to receive £90 back in winnings if you wager £100.
7.1 Access to and use of the Website and/or the Games may not be legal in all countries. We have set out in paragraph 11.13 a number of countries where access to or use of the Website and/or the Games is accepted (“Permitted Jurisdictions”). It is solely your responsibility to determine whether such accessing and use of the Website and/or the Games by you is legal.
7.2 You shall not transfer in any way whatsoever your rights under this agreement without our prior written consent.
7.3 You are fully responsible for all taxes, fees and other costs incidental to and arising from winnings resulting from use of Website and/or the Games.
7.4 If you win a prize we may ask for your specific consent to use your name, location, photos or other personal data for our promotional purposes.
7.5 It is your responsibility to inform us of any changes to your registration details.
8.1 you are a resident of the "Permitted Jurisdictions" as listed in paragraph 11.13 below.
8.2 you are an individual acting on your own behalf.
8.3 you are not restricted by limited legal capacity.
8.4 you are not classified as a compulsive or problem gambler.
8.5 all the details which you give or have given in the process of registering with us are accurate and that you will continue to update such details should there be any changes.
8.6 you are fully aware of the fact that there is a risk of losing money through the use of the Software, our Website and the Games.
8.7 you are not depositing funds originating from criminal and/or un-authorised activities.
8.8 you are not otherwise conducting criminal activities and/or intending to utilise your (or any other) Player Account in connection with such activities. You are not using or intending to use or intending to allow any other person to use your (or any other) Player Account for any prohibited or unlawful activity under any applicable law, including but not limited to, fraud or money laundering.
8.9 you are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any Game you play or will play on the Website.
8.10 you are not under the age of either (i) 18 or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater.
8.11 the debit card details supplied by you in the registration process relate to a debit account of which you personally are the sole account holder (it is not, for example, a debit card belonging jointly to you and your partner/spouse or a company debit card) and the name you have registered on your Player Account exactly matches the sole name on the debit card.
8.12 you are not one of our officers, directors, employees, consultants or agents or one of our affiliated or subsidiary companies, or suppliers or vendors, and you are not any of their relatives (for the purpose of this paragraph, the term “relative” means spouse, partner, parent, child or sibling). In the event that you have breached this prohibition, among other actions, such as account closure or suspension, you will not be entitled to any of your winnings.
8.13 you have not previously held a Player Account which was suspended or terminated either by us or by any other online gaming operator, disputed any payments via a Player Account or maintains a current Player Account.
8.14 in opening the Player Account you will not provide any information or make any statement to us which is untrue, false, incorrect or misleading.
8.15 ‘CasinosJoy.com’ is the trade name of the Company, and you obtain no rights to such term, nor any other terms, images, text, concepts or methodologies, by using the Web site and the material contained therein.
8.16 any and all details submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for loss, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.
8.17 You are not an undischarged bankrupt or the subject of any bankruptcy proceedings (or its equivalent in any other jurisdiction)
9.1 We reserve the right to:
9.1.1 refuse to register any applicant for registration on the Website;
9.1.2 refuse to accept any wager on the Website and/or Games;
9.1.3 change, suspend, remove, modify or add any Game or tournament on the Website;
9.2 make inquiries on you, including credit checks, with third party credit and financial institutions, in accordance with the information you have provided us with;
9.3 Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, the bet, or that part of the bet if it’s a multiple bet/parlay will be null and void;
9.4 remove any real money funds or bonus funds or loyalty points awarded to any Player Account that have been credited due to manifest error, game error, mistake or system failure;
9.5 withhold any winnings until the identity of the winning person is verified in accordance with our obligations under applicable laws and regulations or if we suspect fraud or any fraudulent or other unlawful activity or if any payments made by you are disputed by us or any third party. For this purpose, we further reserve the right to require that you provide us with certain notarized ID documentation or any equivalent certified ID documentation; and
9.6 disclose certain personal information of yours to other companies in the Group and Trusted Partners in accordance with our Privacy Policy, which is set out in full under the Privacy Policy link on the web site.
9.7 Whether or not any fraudulent activity has occurred, you acknowledge the importance of the warranties given by you in this Agreement relating to accurate registration and payment information for the purposes of approving your account and verifying the source of any payments. We may at any time without prior notice to you terminate your use of the Website and/or Games and block your Player Account if we consider that you are in breach of any of the terms and provisions of this agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account.
9.9 We reserve the right to close a player’s Player Account and return funds on the account without reason.
9.10 We reserve the right to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing Game or a new Game or we are required to do so by any applicable law or regulation.
9.11 If you win a prize we may ask for your specific consent to use your name, location, photos or other personal data for our promotional purposes.
9.12 We reserve the right to transfer, assign, sublicense or pledge this agreement, in whole or in part, to any person. We will provide you with notice to the email address you used for your Player Account to tell you of any such transfer, assignment, sublicense or Pledge.
9.13 We only accept wagers (which shall include bets and amounts staked) or play from persons located in United Kingdom, the Republic of Ireland, the Channel Islands, the Isle of Man and Gibraltar (the “Permitted Jurisdictions”). These locations may change from time to time and may not be exhaustive.
9.14 If any sum is incorrectly credited to your Player Account you are obliged to notify us, and we are entitled to reverse such credits and/or recover such sums from you (with interest) if they have already been withdrawn by you. If you use the sums improperly credited to participate in any Games, we can void (i.e. cancel) any wagers made and reverse any winnings credited to your Player Account in connection with those wagers.
9.15 Any funds from dormant or suspended Player Accounts will be cleared periodically (after a 24-month period) and donated to charity. Dormant accounts are defined as accounts which have been inactive for over 24 months. We will make all reasonable attempts to contact dormant Player Account holders prior to this so they may close or re-activate their Player Account.
10.1 We reserve the right to make changes to this agreement or the Games Rules or Privacy Policy at any time.
10.2 Where a material change has been made to the Terms and Conditions, players will be prompted to re-accept the Terms and Conditions before they continue to use the Website and/or deposit any funds and/or access or participate in any Games.
10.3 If you continue to use the Website and/or any Games after we have updated this agreement, the Game Rules and/or the Privacy Policy, you agree to be bound by those changes whether or not you have chosen to read, the relevant changes. If you do not agree to be bound by the relevant changes, you should not continue to use the Website or any of the Games.
This agreement is effective from the moment of acceptance by clicking on the “I agree” button (within the Software), and shall remain in force indefinitely unless terminated in accordance with these terms and conditions. For the avoidance of doubt it is agreed that you are bound by this agreement if you use the Software, Website and/or the Games in any way, including, but not limited to, initiating or making a deposit through your Player Account or submitting your deposit details to us.
12.1 These terms and conditions are governed by English law. We agree to submit to the non-exclusive jurisdiction of the courts of Alderney. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by us.
12.2 The illegality, invalidity or unenforceability of any part of this agreement will not affect the legality, validity or enforceability of the remainder.
13.1 If you wish to make a complaint regarding our website, you should contact customer services contact us
13.2 All complaints should be notified to us as soon as possible and in particular all game claims or disputes should be raised with our customer services team within seven (7) days of the original transaction or wager. You must also provide the Game ID and a screenshot of the game as it finished in order for us to assist you.
14.1 You agree to receive communications from us in an electronic form in relation to non-marketing notices relating to the operation of your account. Electronic communications may be posted on the pages within the Website and/or the messages/help files of your client application, and/or delivered to your e-mail address. All communications in either electronic or paper format will be considered to be in “writing” and to have been received no later than five business days after posting or dissemination, whether or not you have received or retrieved the Communication. We reserve the right, but assume no obligation, to provide communications in paper format.
14.2 Any notices required to be given in writing to us or any questions concerning this Agreement should be communicated via email. Visit the Contact Us section on the website on the Contact page to email or speak to the support team.
15.1 A separate set of terms and conditions exists for your participation in promotional offers or bonuses available in connection with any Game from time to time. To view the applicable promotional terms and conditions, please visit the promotions tab on the Website and click on the Promo Terms & Conditions button.
16.1 We will not send you direct electronic communications unless you have given your prior consent. You may withdraw your consent at any time and provision to do (i.e. “unsubscribe”) will be offered within all such communications. You may also do so by changing the mailing options in your account settings at any time by following the steps below:
16.2 If you withdraw consent, we will remove you from receiving such communications as soon as reasonably practicable. You will not then receive further electronic communications until you give your consent again. This does not include formal, non-marketing, notices relating to your account, as outlined in section 16 of these Terms and Conditions.